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Privacy Policy

Your privacy matters greatly to us. This policy details how we gather, handle, and safeguard your personal data.

Last Updated: January 15, 2025 Effective Date: January 15, 2025 Complies with Australian Privacy Act

Privacy at a Glance

Quick overview of our privacy practices

SAFE

Secure Storage

Your information is encrypted and housed on protected Australian servers

CTRL

Your Control

Control your data settings and withdraw consent whenever needed

NONE

No Sale

We never commercialize your personal details to external parties

AUST

Australian Laws

Complete adherence to Australian Privacy Principles

Table of Contents

Our Privacy Commitment

At BoomerangLotto, we value your privacy and remain dedicated to securing your personal details. This Privacy Policy outlines our methods for gathering, utilizing, sharing, and protecting your information when you access our service and platform. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

Personal Information You Provide

We gather information you willingly share when you:

  • Register an account: Full name, email address, birth date, contact number
  • Complete purchases: Payment details, invoicing address
  • Reach out to us: Help requests, suggestions, messages
  • Confirm your identity: Official identification, address verification
  • Join promotions: Survey answers, contest submissions

Information Automatically Collected

During your platform usage, we automatically gather:

  • Device details: IP address, browser version, device model, system software
  • Activity data: Pages browsed, duration spent, selections made, search queries
  • Geographic data: Approximate geographic position (city/state level)
  • Purchase data: Transaction history, ticket identifiers, drawing outcomes
  • System data: Site performance, error records, technical diagnostics

Information from Third Parties

We may obtain information from:

  • Payment handlers: Transaction outcomes, fraud protection information
  • Identity checking services: Age and identity verification
  • Marketing associates: Population and preference information (with permission)
  • Social platforms: Public profile details (if you link accounts)

2. How We Use Your Information

Service Provision

  • Establish and maintain your account
  • Handle lottery ticket sales and transactions
  • Execute drawings and award prizes
  • Deliver customer assistance and address inquiries
  • Transmit transactional messages (confirmations, receipts, outcomes)

Legal & Safety

  • Confirm your age and identity as mandated by regulations
  • Combat fraud, money laundering, and other unlawful activities
  • Meet regulatory standards and reporting duties
  • Uphold our service terms and defend our interests
  • Address legal demands and judicial orders

Service Improvement

  • Examine usage trends to enhance our platform
  • Create new features and offerings
  • Perform research and data analysis
  • Track system functionality and security
  • Evaluate new capabilities and user interfaces

Marketing & Communications (With Consent)

  • Deliver promotional deals and lottery updates
  • Customize marketing material according to your interests
  • Execute surveys and research projects
  • Extend invitations to special offers or activities

3. Information Sharing

4. Data Security

Technical Safeguards

  • 256-bit SSL encryption for data transmission
  • AES-256 encryption for stored data
  • Routine security assessments and vulnerability testing
  • Multi-factor authentication for administrative access
  • Automated security surveillance and notifications

Operational Safeguards

  • Access restrictions and role-based authorizations
  • Ongoing staff education on data security
  • Protected data facilities in Australia
  • Data backup and recovery protocols
  • Emergency response and breach alert procedures

Important Security Notice

Though we employ strong security measures, no system offers complete protection. We advise using complex passwords, activating two-factor authentication when possible, and reporting suspicious activity promptly.

5. Your Privacy Rights

According to Australian privacy legislation, you possess the following rights concerning your personal information:

Access Rights

Request access to the personal data we maintain about you, including usage methods and sharing recipients.

Correction Rights

Request correction of incorrect or incomplete personal data we hold about you.

Deletion Rights

Request removal of your personal data, subject to legal and regulatory obligations.

Portability Rights

Request a copy of your personal data in an organized, computer-readable format.

Opt-Out Rights

Withdraw from marketing messages and data handling for promotional activities.

Complaint Rights

File a complaint about our privacy practices with us or the Australian Privacy Commissioner.

How to Exercise Your Rights

To exercise any of these rights, contact our Privacy Officer:

Phone: 1800 MY LOTTO
Response Time: Within 30 days

6. Cookies & Tracking Technologies

We utilize cookies and similar technologies to improve your experience on our platform.

7. Data Retention

We keep your personal information only for as long as required for the purposes described in this policy and as mandated by law.

Retention Periods

Account Information

Basic profile and contact details

While account is active + 7 years
Transaction Records

Purchase history and payments

7 years (regulatory requirement)
Identity Verification

ID documents and verification data

7 years (AML/CTF compliance)
Marketing Data

Preferences and communication history

Until consent withdrawn
Usage Analytics

Anonymized usage patterns

2 years (anonymized)

Secure Deletion

When information is no longer required, we safely remove it using industry-standard procedures to ensure it cannot be retrieved or reconstructed.

8. International Data Transfers

Our Policy

Your personal data is mainly stored and handled within Australia. However, some of our service providers may operate internationally.

Overseas Service Providers

We may transfer personal data to service providers in:

  • United States: Cloud storage and analytics platforms
  • European Union: Payment handling and fraud detection
  • Singapore: Customer assistance and communication systems

Transfer Safeguards

When transferring data internationally, we ensure:

  • Service providers uphold comparable privacy standards
  • Contractual requirements for information protection and security
  • Adherence to Australian Privacy Principles
  • Routine assessments of international service providers
  • Data minimization - only essential information is transferred

9. Privacy Policy Changes

We may modify this Privacy Policy periodically to reflect changes in our practices, technology, legal obligations, or other considerations.

How We Notify You

  • Email notification: For significant changes that impact your rights
  • Platform notification: Visible notice on our website and application
  • Account dashboard: Warning in your account preferences
  • Version tracking: Clear version identifiers and implementation dates

Your Acceptance

By continuing to use our services after modifications are published, you accept the revised Privacy Policy. If you object to changes, you may terminate your account.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: [email protected]

Phone: 1800 MY LOTTO

Response Time: Within 30 days

Business Hours: 9AM - 6PM AEST

Postal Address

Privacy Officer

BoomerangLotto Pty Ltd

Level 12, 123 Eagle Street

Brisbane QLD 4000

Australia

Privacy Complaints

If you're unsatisfied with our response to your privacy concern, you can file a complaint with:

Office of the Australian Information Commissioner

Website: oaic.gov.au

Phone: 1300 363 992

Online Complaint Form

Available at oaic.gov.au

GPO Box 5218, Sydney NSW 2001